{"id":503,"date":"2026-06-24T11:44:25","date_gmt":"2026-06-24T10:44:25","guid":{"rendered":"https:\/\/useful.vn\/?p=503"},"modified":"2026-06-24T11:44:25","modified_gmt":"2026-06-24T10:44:25","slug":"nhan-vien-van-phong-met-moi-lam-bao-mau-bot-ai","status":"publish","type":"post","link":"https:\/\/useful.vn\/?p=503","title":{"rendered":"Nh\u00e2n vi\u00ean v\u0103n ph\u00f2ng m\u1ec7t m\u1ecfi l\u00e0m ‘b\u1ea3o m\u1eabu bot AI’"},"content":{"rendered":"
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Theo b\u00e1o c\u00e1o c\u00f4ng b\u1ed1 gi\u1eefa th\u00e1ng 6 c\u1ee7a Vi\u1ec7n nghi\u00ean c\u1ee9u AI C\u00f4ng vi\u1ec7c (WAI) thu\u1ed9c c\u00f4ng ty Glean (M\u1ef9) c\u00f9ng \u0110\u1ea1i h\u1ecdc Notre Dame, \u0110\u1ea1i h\u1ecdc Stanford, \u0110\u1ea1i h\u1ecdc California Berkeley, nh\u00e2n vi\u00ean v\u0103n ph\u00f2ng d\u00e0nh trung b\u00ecnh 6,4 ti\u1ebfng m\u1ed7i tu\u1ea7n \u0111\u1ec3 cung c\u1ea5p ng\u1eef c\u1ea3nh, ki\u1ec3m tra \u0111\u1ea7u ra, s\u1eeda l\u1ed7i, x\u1eed l\u00fd sai s\u00f3t c\u1ee7a bot.<\/p>\n

B\u00e1o c\u00e1o s\u1eed d\u1ee5ng thu\u1eadt ng\u1eef “b\u1ea3o m\u1eabu bot” \u0111\u1ec3 m\u00f4 t\u1ea3 nhi\u1ec7m v\u1ee5 kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao nh\u01b0ng l\u1ea1i thi\u1ebft y\u1ebfu n\u00e0y. Nh\u00f3m nghi\u00ean c\u1ee9u kh\u1ea3o s\u00e1t 6.000 lao \u0111\u1ed9ng to\u00e0n th\u1eddi gian t\u1ea1i M\u1ef9, Anh, Australia, ch\u1ee7 y\u1ebfu l\u00e0m vi\u1ec7c v\u1edbi m\u00e1y t\u00ednh ho\u1eb7c c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 t\u1eeb th\u00e1ng 12\/2025 \u0111\u1ebfn th\u00e1ng 1\/2026. K\u1ebft qu\u1ea3 cho th\u1ea5y, 87% ng\u01b0\u1eddi tham gia c\u00f3 s\u1eed d\u1ee5ng AI v\u00e0 75% n\u00f3i c\u00f4ng ngh\u1ec7 n\u00e0y gi\u00fap l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n, nh\u01b0ng ch\u1ec9 13% \u0111\u00e1nh gi\u00e1 t\u1ed5 ch\u1ee9c c\u1ee7a h\u1ecd ho\u1ea1t \u0111\u1ed9ng t\u1ed1t h\u01a1n \u0111\u00e1ng k\u1ec3 nh\u1edd AI.<\/p>\n

Rebecca Hinds, \u0111\u1ee9ng \u0111\u1ea7u WAI, nh\u1eadn \u0111\u1ecbnh ph\u1ea7n l\u1edbn n\u0103ng su\u1ea5t “th\u1ea5t tho\u00e1t” \u0111\u1ebfn t\u1eeb nh\u1eefng c\u00f4ng vi\u1ec7c m\u00e0 nh\u00e2n vi\u00ean ch\u01b0a t\u1eebng ngh\u0129 m\u00ecnh s\u1ebd ph\u1ea3i l\u00e0m. Trong ch\u01b0\u01a1ng tr\u00ecnh podcast Cognitive Revolution<\/em> tu\u1ea7n tr\u01b0\u1edbc, Hinds m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c b\u1ea3o m\u1eabu bot t\u1ebb nh\u1ea1t, m\u1ec7t m\u1ecfi, kh\u00f4ng \u0111\u01b0\u1ee3c khen th\u01b0\u1edfng hay \u0111\u00e1nh gi\u00e1 cao, kh\u00f4ng \u0111\u01b0\u1ee3c ghi nh\u1eadn, \u0111o l\u01b0\u1eddng.<\/p>\n

Theo Business Insider<\/em>, \u00e1p l\u1ef1c n\u00e0y d\u01b0\u1eddng nh\u01b0 \u0111ang \u1ea3nh h\u01b0\u1edfng ti\u00eau c\u1ef1c \u0111\u1ebfn tinh th\u1ea7n l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean. B\u00e1o c\u00e1o c\u1ee7a WAI cho th\u1ea5y nh\u1eefng ng\u01b0\u1eddi ph\u1ea3i d\u00e0nh qu\u00e1 nhi\u1ec1u th\u1eddi gian ch\u0103m nom bot c\u00f3 xu h\u01b0\u1edbng t\u00ecm vi\u1ec7c kh\u00e1c cao h\u01a1n 73%. “Ng\u01b0\u1eddi ph\u1ea3i g\u00e1nh v\u00e1c m\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn hay khen th\u01b0\u1edfng s\u1ebd c\u1ea3m th\u1ea5y ki\u1ec7t s\u1ee9c r\u1ed3i b\u1ea5t m\u00e3n. Sau \u0111\u00f3, h\u1ecd b\u1eaft \u0111\u1ea7u trau chu\u1ed1t h\u1ed3 s\u01a1 xin vi\u1ec7c”, nh\u00f3m nghi\u00ean c\u1ee9u nh\u1eadn x\u00e9t.<\/p>\n

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Nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c trong m\u1ed9t v\u0103n ph\u00f2ng \u1edf M\u1ef9. \u1ea2nh: MPR News<\/em><\/p>\n<\/figcaption><\/figure>\n

Victor Dibia, nh\u00e0 nghi\u00ean c\u1ee9u AI t\u1ea1i Microsoft, cho bi\u1ebft n\u0103m ngo\u00e1i r\u1eb1ng vi\u1ec7c c\u1ed1 g\u1eafng theo k\u1ecbp nh\u1eefng \u0111\u1ed9t ph\u00e1 m\u1edbi g\u00e2y ra “s\u1ef1 m\u1ec7t m\u1ecfi v\u00ec AI”, \u0111\u1ebfn m\u1ee9c \u00f4ng qu\u00ean c\u1ea3 m\u1eadt kh\u1ea9u laptop. Tr\u00ean X, nhi\u1ec1u ng\u01b0\u1eddi c\u0169ng chia s\u1ebb b\u1ea3n th\u00e2n kh\u00f4ng th\u1ea5y tho\u1ea3i m\u00e1i h\u01a1n khi \u1ee9ng d\u1ee5ng AI v\u00ec ph\u1ea3i “c\u0103ng n\u00e3o” h\u01a1n, \u0111\u1ec1 ph\u00f2ng c\u00e1c c\u00f4ng c\u1ee5 g\u1eb7p t\u00ecnh tr\u1ea1ng “\u1ea3o gi\u00e1c”.<\/p>\n

Theo nh\u00e0 nghi\u00ean c\u1ee9u m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c k\u1ef9 thu\u1eadt s\u1ed1 Elizabeth Marsh, ng\u01b0\u1eddi lao \u0111\u1ed9ng \u0111ang ph\u1ea3i ch\u1ecbu \u0111\u1ef1ng “s\u1ef1 ki\u1ec7t s\u1ee9c v\u1ec1 m\u1eb7t c\u1ea3m x\u00fac” do qu\u00e1 t\u1ea3i c\u00f4ng vi\u1ec7c, v\u00e0 AI c\u00f3 th\u1ec3 l\u00e0m tr\u1ea7m tr\u1ecdng t\u00ecnh tr\u1ea1ng \u0111\u00f3. B\u00e0 gi\u1ea3i th\u00edch tr\u00ean Telegraph<\/em>, vi\u1ec7c ph\u1ea3i theo d\u00f5i v\u00e0 ki\u1ec3m tra c\u00f4ng c\u1ee5 ti\u00eau t\u1ed1n nhi\u1ec1u n\u0103ng l\u01b0\u1ee3ng, g\u00e2y m\u1ec7t m\u1ecfi tinh th\u1ea7n. Ch\u1eb3ng h\u1ea1n, khi AI \u0111\u01b0a ra nhi\u1ec1u ph\u01b0\u01a1ng \u00e1n, nh\u00e2n vi\u00ean ph\u1ea3i x\u00e1c minh l\u1ea1i, \u0111\u1eb7c bi\u1ec7t v\u1edbi nh\u1eefng k\u1ebft qu\u1ea3 “c\u00f3 v\u1ebb \u0111\u00fang”. L\u00e2u d\u1ea7n, chu\u1ed7i quy\u1ebft \u0111\u1ecbnh nh\u1ecf d\u1ed3n th\u00e0nh \u00e1p l\u1ef1c l\u1edbn.<\/p>\n

S\u1ef1 b\u1ea5t m\u00e3n v\u00e0 m\u1ec7t m\u1ecfi c\u00f2n b\u1eaft ngu\u1ed3n t\u1eeb vi\u1ec7c nh\u00e2n vi\u00ean ph\u1ea3i tr\u1edf th\u00e0nh “ng\u01b0\u1eddi trung gian” cho nh\u1eefng c\u00f4ng ngh\u1ec7 kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng \u0103n \u00fd v\u1edbi nhau. H\u1ecd m\u1ea5t th\u1eddi gian chuy\u1ec3n th\u00f4ng tin gi\u1eefa c\u00e1c h\u1ec7 th\u1ed1ng AI r\u1eddi r\u1ea1c, s\u1eeda l\u1ed7i v\u00e0 cung c\u1ea5p ng\u1eef c\u1ea3nh m\u00e0 ch\u00fang l\u1ebd ra ph\u1ea3i c\u00f3 s\u1eb5n.<\/p>\n

“T\u00f4i c\u00f3 m\u1ed9t c\u00f4ng c\u1ee5 gi\u00fap c\u00e2n nh\u1eafc quy\u1ebft \u0111\u1ecbnh k\u1ef9 thu\u1eadt, m\u1ed9t c\u00f4ng c\u1ee5 kh\u00e1c gi\u00fap so\u1ea1n th\u1ea3o v\u00e0 t\u00f3m t\u1eaft. T\u00f4i c\u1ee9 li\u00ean t\u1ee5c chuy\u1ec3n \u0111\u1ed5i gi\u1eefa ch\u00fang, ki\u1ec3m tra k\u1ef9 t\u1eebng chi ti\u1ebft nh\u1ecf. Thay v\u00ec l\u00e0m vi\u1ec7c nhanh h\u01a1n, \u0111\u1ea7u \u00f3c t\u00f4i b\u1eaft \u0111\u1ea7u r\u1ed1i b\u1eddi. Kh\u00f4ng ph\u1ea3i m\u1ec7t m\u1ecfi v\u1ec1 th\u1ec3 ch\u1ea5t, ch\u1ec9 l\u00e0… qu\u00e1 t\u1ea3i”, m\u1ed9t qu\u1ea3n l\u00fd k\u1ef9 thu\u1eadt c\u1ea5p cao n\u00f3i trong nghi\u00ean c\u1ee9u xu\u1ea5t b\u1ea3n tr\u00ean t\u1ea1p ch\u00ed Harvard Business Review<\/em> h\u1ed3i th\u00e1ng 3.<\/p>\n

Nghi\u00ean c\u1ee9u n\u00e0y cho th\u1ea5y, AI c\u00f3 th\u1ec3 khi\u1ebfn nh\u00e2n vi\u00ean r\u01a1i v\u00e0o t\u00ecnh tr\u1ea1ng qu\u00e1 t\u1ea3i n\u00e3o (brain fry). K\u1ebft lu\u1eadn \u0111\u01b0\u1ee3c \u0111\u01b0a ra sau khi nh\u00f3m t\u00e1c gi\u1ea3, g\u1ed3m chuy\u00ean gia t\u1eeb c\u00f4ng ty t\u01b0 v\u1ea5n Boston Consulting Group v\u00e0 \u0110\u1ea1i h\u1ecdc California, Riverside, kh\u1ea3o s\u00e1t 1.500 ng\u01b0\u1eddi lao \u0111\u1ed9ng. Kho\u1ea3ng 14% ng\u01b0\u1eddi tham gia cho bi\u1ebft h\u1ecd t\u1eebng th\u1ea5y ki\u1ec7t qu\u1ec7 tinh th\u1ea7n v\u00ec ph\u1ea3i xoay x\u1edf v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 AI. H\u1ecd m\u00f4 t\u1ea3 nhi\u1ec1u t\u00e1c h\u1ea1i nh\u01b0 c\u00f3 c\u1ea3m gi\u00e1c “\u00f9 \u00f9” ho\u1eb7c m\u1edd m\u1ecbt, nh\u1ee9c \u0111\u1ea7u, kh\u00f3 t\u1eadp trung, ra quy\u1ebft \u0111\u1ecbnh ch\u1eadm h\u01a1n v\u00e0 m\u1eafc l\u1ed7i nhi\u1ec1u h\u01a1n.<\/p>\n

Trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p, nh\u00e2n vi\u00ean b\u1ecb y\u00eau c\u1ea7u t\u1ef1 \u0111\u1ed9ng h\u00f3a ph\u1ea7n c\u00f4ng vi\u1ec7c m\u00e0 h\u1ecd y\u00eau th\u00edch. Hinds n\u00eau v\u00ed d\u1ee5, nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, v\u1ed1n th\u00edch x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7, nh\u01b0ng d\u1ea7n b\u1ecb \u00e9p tr\u1edf th\u00e0nh ng\u01b0\u1eddi gi\u00e1m s\u00e1t tr\u1ee3 l\u00fd AI. Vi\u1ec7c m\u1ea5t \u0111i th\u1ee9 mang l\u1ea1i ni\u1ec1m vui v\u00e0 \u00fd ngh\u0129a trong c\u00f4ng vi\u1ec7c “r\u1ea5t nguy hi\u1ec3m”.<\/p>\n

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Logo \u1ee9ng d\u1ee5ng Grok, Claude, ChatGPT, Gemini, DeepSeek, Copilot, Perplexity, AI Hay tr\u00ean \u0111i\u1ec7n tho\u1ea1i, th\u00e1ng 3\/2025. \u1ea2nh: L\u01b0u Qu\u00fd<\/em><\/p>\n<\/figcaption><\/figure>\n

Theo nh\u00f3m nghi\u00ean c\u1ee9u t\u1eeb WAI v\u00e0 c\u00e1c tr\u01b0\u1eddng \u0111\u1ea1i h\u1ecdc, c\u00e1c c\u00f4ng ty kh\u00f4ng th\u1ec3 \u0111\u01a1n thu\u1ea7n tri\u1ec3n khai th\u00eam c\u00f4ng c\u1ee5 AI. Nh\u1eefng t\u1ed5 ch\u1ee9c thu l\u1ee3i l\u1edbn nh\u1ea5t th\u01b0\u1eddng \u0111\u1ea7u t\u01b0 v\u00e0o c\u00f4ng vi\u1ec7c xung quanh AI nh\u01b0 gi\u00fap nh\u00e2n vi\u00ean ti\u1ebfp c\u1eadn \u0111\u00fang b\u1ed1i c\u1ea3nh, h\u01b0\u1edbng d\u1eabn h\u1ecd s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 hi\u1ec7u qu\u1ea3 v\u00e0 thi\u1ebft l\u1eadp ti\u00eau chu\u1ea9n r\u00f5 r\u00e0ng v\u1ec1 c\u00e1ch \u1ee9ng d\u1ee5ng AI t\u1ed1t.<\/p>\n

AI \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cho ph\u00e9p nh\u00e2n vi\u00ean l\u00e0m \u0111\u01b0\u1ee3c nhi\u1ec1u vi\u1ec7c trong th\u1eddi gian ng\u1eafn h\u01a1n. Nh\u01b0ng theo Julie Bedard, CEO Boston Consulting Group, n\u1ebfu n\u00f3 \u0111\u1ea9y ng\u01b0\u1eddi lao \u0111\u1ed9ng \u0111\u1ebfn t\u00ecnh tr\u1ea1ng ki\u1ec7t qu\u1ec7, t\u1ed5 ch\u1ee9c c\u1ea7n xem x\u00e9t l\u1ea1i quan \u0111i\u1ec3m n\u00e0y. “Ch\u00fang ta c\u1ea7n thi\u1ebft k\u1ebf l\u1ea1i c\u00e1ch l\u00e0m vi\u1ec7c ch\u1ee9 kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n gi\u1eef nguy\u00ean nh\u1eefng g\u00ec l\u00e0m h\u00f4m qua r\u1ed3i c\u1ee9 th\u1ebf \u0111\u01b0a AI v\u00e0o”, b\u00e0 n\u00f3i v\u1edbi Harvard Business Review.<\/em><\/p>\n

Nghi\u00ean c\u1ee9u c\u1ee7a Bedard c\u00f9ng \u0111\u1ed3ng nghi\u1ec7p c\u0169ng ch\u1ec9 ra c\u00e1ch l\u00e3nh \u0111\u1ea1o v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng. T\u00ecnh tr\u1ea1ng qu\u00e1 t\u1ea3i n\u00e3o \u00edt x\u1ea3y ra h\u01a1n \u1edf nh\u1eefng nh\u00e2n vi\u00ean c\u00f3 qu\u1ea3n l\u00fd ch\u1ee7 \u0111\u1ed9ng s\u1eed d\u1ee5ng AI h\u1ee3p l\u00fd.<\/p>\n

Gi\u1edbi chuy\u00ean gia c\u1ea3nh b\u00e1o, n\u1ebfu kh\u00f4ng thay \u0111\u1ed5i, doanh nghi\u1ec7p s\u1ebd ti\u1ebfp t\u1ee5c ph\u1ea3i tr\u1ea3 gi\u00e1 b\u1eb1ng chi ph\u00ed b\u1ea3o m\u1eabu AI cao v\u00e0 s\u1ef1 r\u1eddi \u0111i c\u1ee7a nh\u1eefng nh\u00e2n vi\u00ean qu\u00e1 m\u1ec7t m\u1ecfi v\u1edbi vi\u1ec7c d\u1ecdn d\u1eb9p h\u1eadu qu\u1ea3 cho chatbot.<\/p>\n

Thu Th\u1ea3o<\/strong>t\u1ed5ng h\u1ee3p<\/em><\/p>\n<\/article>\n

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https:\/\/vnexpress.net\/nhan-vien-van-phong-met-moi-lam-bao-mau-bot-ai-5087410.html<\/p>\n","protected":false},"excerpt":{"rendered":"

Theo b\u00e1o c\u00e1o c\u00f4ng b\u1ed1 gi\u1eefa th\u00e1ng 6 c\u1ee7a Vi\u1ec7n nghi\u00ean c\u1ee9u AI C\u00f4ng vi\u1ec7c (WAI) thu\u1ed9c c\u00f4ng ty Glean (M\u1ef9) c\u00f9ng \u0110\u1ea1i h\u1ecdc Notre Dame, \u0110\u1ea1i h\u1ecdc Stanford, \u0110\u1ea1i h\u1ecdc California Berkeley, nh\u00e2n vi\u00ean v\u0103n ph\u00f2ng d\u00e0nh trung b\u00ecnh 6,4 ti\u1ebfng m\u1ed7i tu\u1ea7n \u0111\u1ec3 cung c\u1ea5p ng\u1eef c\u1ea3nh, ki\u1ec3m tra \u0111\u1ea7u ra, s\u1eeda l\u1ed7i,<\/p>\n","protected":false},"author":1,"featured_media":504,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-503","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cong-nghe"],"_links":{"self":[{"href":"https:\/\/useful.vn\/index.php?rest_route=\/wp\/v2\/posts\/503","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/useful.vn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/useful.vn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/useful.vn\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/useful.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=503"}],"version-history":[{"count":0,"href":"https:\/\/useful.vn\/index.php?rest_route=\/wp\/v2\/posts\/503\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/useful.vn\/index.php?rest_route=\/wp\/v2\/media\/504"}],"wp:attachment":[{"href":"https:\/\/useful.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=503"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/useful.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=503"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/useful.vn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}