{"id":742,"date":"2026-06-24T13:20:28","date_gmt":"2026-06-24T12:20:28","guid":{"rendered":"https:\/\/useful.vn\/?p=742"},"modified":"2026-06-24T13:20:28","modified_gmt":"2026-06-24T12:20:28","slug":"cong-khao-sat-nguoi-dan-ve-67-dich-vu-cong-o-ha-noi","status":"publish","type":"post","link":"https:\/\/useful.vn\/?p=742","title":{"rendered":"C\u1ed5ng kh\u1ea3o s\u00e1t ng\u01b0\u1eddi d\u00e2n v\u1ec1 67 d\u1ecbch v\u1ee5 c\u00f4ng \u1edf H\u00e0 N\u1ed9i"},"content":{"rendered":"
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\nC\u1ed5ng kh\u1ea3o s\u00e1t ng\u01b0\u1eddi d\u00e2n v\u1ec1 67 d\u1ecbch v\u1ee5 c\u00f4ng \u1edf H\u00e0 N\u1ed9i <\/h1>\n

C\u1ed5ng HiHUB l\u1ea5y \u00fd ki\u1ebfn ng\u01b0\u1eddi d\u00e2n v\u1ec1 67 d\u1ecbch v\u1ee5 c\u00f4ng \u1edf H\u00e0 N\u1ed9i nh\u1eb1m x\u00e1c \u0111\u1ecbnh \u0111i\u1ec3m ngh\u1ebdn v\u1ec1 d\u1eef li\u1ec7u, quy tr\u00ecnh, ph\u1ea7n m\u1ec1m, th\u1ec3 ch\u1ebf \u0111\u1ec3 \u0111\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p th\u00e1o g\u1ee1.<\/p>\n

\u0110\u1ea7u th\u00e1ng 6, HiHUB (Trung t\u00e2m \u0110\u1ed5i m\u1edbi s\u00e1ng t\u1ea1o H\u00e0 N\u1ed9i) kh\u1edfi \u0111\u1ed9ng chi\u1ebfn d\u1ecbch L\u1eafng nghe c\u00f4ng d\u00e2n th\u1ee7 \u0111\u00f4, \u0111\u1ec1 cao th\u00f4ng \u0111i\u1ec7p “M\u1edf l\u00f2ng ph\u1ea3n h\u1ed3i – Ki\u1ebfn t\u1ea1o c\u1ea3i c\u00e1ch”, v\u1edbi t\u00e2m \u0111i\u1ec3m l\u00e0 m\u00f4 h\u00ecnh kh\u1ea3o s\u00e1t, \u0111\u00e1nh gi\u00e1 \u0111\u1ed9c l\u1eadp ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u00f4ng.<\/p>\n

\u0110\u1ea1i di\u1ec7n \u0111\u01a1n v\u1ecb cho bi\u1ebft chi\u1ebfn d\u1ecbch h\u01b0\u1edfng \u1ee9ng c\u00f4ng v\u0103n s\u1ed1 1734-CV\/VPTW ng\u00e0y 13\/4\/2026 c\u1ee7a T\u1ed5ng B\u00ed th\u01b0, Ch\u1ee7 t\u1ecbch n\u01b0\u1edbc v\u1ec1 r\u00e0 so\u00e1t, \u0111\u00e1nh gi\u00e1 \u0111\u1ed9c l\u1eadp 67 th\u1ee7 t\u1ee5c h\u00e0nh ch\u00ednh v\u00e0 d\u1ecbch v\u1ee5 c\u00f4ng tr\u1ef1c tuy\u1ebfn tr\u00ean \u0111\u1ecba b\u00e0n H\u00e0 N\u1ed9i, qua \u0111\u00f3 x\u00e1c \u0111\u1ecbnh r\u00f5 c\u00e1c \u0111i\u1ec3m ngh\u1ebdn v\u1ec1 d\u1eef li\u1ec7u, quy tr\u00ecnh, ph\u1ea7n m\u1ec1m, th\u1ec3 ch\u1ebf l\u1eabn tr\u00e1ch nhi\u1ec7m th\u1ef1c thi \u0111\u1ec3 \u0111\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p th\u00e1o g\u1ee1 d\u1ef1a tr\u00ean d\u1eef li\u1ec7u th\u1ef1c t\u1ebf.<\/p>\n

Tr\u00ean y\u00eau c\u1ea7u \u1ea5y, c\u1ed5ng kh\u1ea3o s\u00e1t HiHUB v\u1eadn h\u00e0nh t\u1eeb \u0111\u1ea7u th\u00e1ng 6 v\u00e0 nguy\u00ean t\u1eafc c\u1ed1t l\u00f5i c\u1ee7a to\u00e0n b\u1ed9 ch\u01b0\u01a1ng tr\u00ecnh l\u00e0 t\u00ednh \u0111\u1ed9c l\u1eadp. “HiHUB kh\u00f4ng ph\u1ea3i \u0111\u01a1n v\u1ecb tr\u1ef1c ti\u1ebfp cung c\u1ea5p d\u1ecbch v\u1ee5 c\u00f4ng m\u00e0 l\u00e0 b\u00ean th\u1ee9 ba thu th\u1eadp \u00fd ki\u1ebfn, ph\u00e2n t\u00edch v\u00e0 t\u1ed5ng h\u1ee3p d\u1eef li\u1ec7u ph\u1ea3n h\u1ed3i t\u1eeb ng\u01b0\u1eddi d\u00e2n”, ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n cho hay.<\/p>\n

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Giao di\u1ec7n c\u1ed5ng kh\u1ea3o s\u00e1tHiHUB. \u1ea2nh: HiHUB<\/em><\/p>\n<\/figcaption><\/figure>\n

C\u1ed5ng HiHUB \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 kh\u1ea3o s\u00e1t \u0111\u1ed9c l\u1eadp, m\u00e3 h\u00f3a th\u00f4ng tin ng\u01b0\u1eddi tham gia, \u0111\u1ea3m b\u1ea3o nguy\u00ean t\u1eafc b\u1ea3o m\u1eadt d\u1eef li\u1ec7u, v\u1eeba t\u0103ng c\u01b0\u1eddng t\u00ednh thu\u1eadn ti\u1ec7n, v\u1eeba t\u1ea1o kh\u00f4ng gian ph\u1ea3n h\u1ed3i kh\u00e1ch quan. \u0110\u1ea1i di\u1ec7n Trung t\u00e2m \u0110\u1ed5i m\u1edbi s\u00e1ng t\u1ea1o H\u00e0 N\u1ed9i l\u00fd gi\u1ea3i: “Ng\u01b0\u1eddi d\u00e2n c\u00f3 th\u1ec3 y\u00ean t\u00e2m chia s\u1ebb tr\u1ea3i nghi\u1ec7m th\u1ef1c t\u1ebf m\u00e0 kh\u00f4ng lo l\u1ed9 danh t\u00ednh hay \u1ea3nh h\u01b0\u1edfng quy\u1ec1n l\u1ee3i trong qu\u00e1 tr\u00ecnh l\u00e0m th\u1ee7 t\u1ee5c h\u00e0nh ch\u00ednh”.<\/p>\n

Vi\u1ec7c \u0111\u00e1nh gi\u00e1 di\u1ec5n ra khi c\u00f4ng d\u00e2n \u0111\u00e3 r\u1eddi kh\u1ecfi tr\u1ee5 s\u1edf c\u01a1 quan nh\u00e0 n\u01b0\u1edbc. C\u1ee5 th\u1ec3, sau kho\u1ea3ng hai ti\u1ebfng, k\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m ho\u00e0n t\u1ea5t th\u1ee7 t\u1ee5c h\u00e0nh ch\u00ednh, h\u1ec7 th\u1ed1ng s\u1ebd t\u1ef1 \u0111\u1ed9ng g\u1eedi t\u1eebng c\u00e1 nh\u00e2n \u0111\u01b0\u1eddng d\u1eabn kh\u1ea3o s\u00e1t qua c\u00e1c k\u00eanh thu\u1ed9c HiHUB g\u1ed3m: Zalo OA, SMS, email v\u00e0 \u1ee9ng d\u1ee5ng iHanoi. C\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y nh\u1eb1m gi\u1ea3m r\u00e0o c\u1ea3n t\u00e2m l\u00fd, s\u1ef1 e ng\u1ea1i, c\u1ea3i thi\u1ec7n \u0111\u1ed9 tin c\u1eady v\u00e0 t\u1ef7 l\u1ec7 ph\u1ea3n h\u1ed3i c\u1ee7a kh\u1ea3o s\u00e1t.<\/p>\n

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T\u00e0i kho\u1ea3n Zalo “OA l\u1eafng nghe c\u00f4ng d\u00e2n th\u1ee7 \u0111\u00f4” l\u00e0 m\u1ed9t trong nh\u1eefng k\u00eanh ti\u1ebfp c\u1eadn, h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi d\u00e2n kh\u1ea3o s\u00e1t tr\u00ean HiHUB. \u1ea2nh: HiHUB<\/em><\/p>\n<\/figcaption><\/figure>\n

Ngo\u00e0i ng\u01b0\u1eddi d\u00e2n v\u00e0 doanh nghi\u1ec7p, m\u00f4 h\u00ecnh kh\u1ea3o s\u00e1t m\u1edbi c\u00f2n t\u1ed5ng h\u1ee3p \u00fd ki\u1ebfn c\u1ee7a \u0111\u1ed9i ng\u0169 c\u00f4ng ch\u1ee9c tuy\u1ebfn \u0111\u1ea7u (nh\u00f3m tr\u1ef1c ti\u1ebfp ti\u1ebfp nh\u1eadn, x\u1eed l\u00fd h\u1ed3 s\u01a1) c\u00f9ng d\u1eef li\u1ec7u h\u00e0nh ch\u00ednh s\u1ed1 tr\u00ean C\u1ed5ng D\u1ecbch v\u1ee5 c\u00f4ng \u0111i\u1ec7n t\u1eed (t\u1ef7 l\u1ec7 l\u1ed7i t\u1ea1i c\u00e1c b\u01b0\u1edbc, th\u1eddi gian t\u01b0\u01a1ng t\u00e1c tr\u00ean h\u1ec7 th\u1ed1ng). Vi\u1ec7c k\u1ebft h\u1ee3p \u0111a chi\u1ec1u g\u00f3c nh\u00ecn nh\u1eb1m t\u0103ng c\u01b0\u1eddng t\u00ednh bao tr\u00f9m, kh\u00e1ch quan c\u1ee7a k\u1ebft qu\u1ea3.<\/p>\n

HiHUB c\u0169ng \u1ee9ng d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p khoa h\u1ecdc \u0111\u1ec3 ch\u1ecdn m\u1eabu v\u00e0 x\u1eed l\u00fd d\u1eef li\u1ec7u, h\u1ea1n ch\u1ebf t\u00ecnh tr\u1ea1ng thi\u00ean l\u1ec7ch k\u1ebft qu\u1ea3 kh\u1ea3o s\u00e1t. Ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n c\u0169ng nh\u1ea5n m\u1ea1nh kh\u00f4ng \u0111\u01a1n thu\u1ea7n t\u1ea1o th\u00eam m\u1ed9t k\u00eanh l\u1ea5y \u00fd ki\u1ebfn ng\u01b0\u1eddi d\u00e2n, c\u1ed5ng HiHUB \u0111\u1ecbnh h\u01b0\u1edbng x\u00e2y d\u1ef1ng c\u01a1 ch\u1ebf l\u1eafng nghe \u0111\u1ed9c l\u1eadp, \u0111a k\u00eanh, c\u00f4ng khai, \u0111\u00e1ng tin, b\u00e1m s\u00e1t ch\u1ec9 \u0111\u1ea1o “d\u00e2n l\u00e0 g\u1ed1c, l\u1ea5y ng\u01b0\u1eddi d\u00e2n l\u00e0m trung t\u00e2m c\u1ee7a m\u1ecdi ch\u00ednh s\u00e1ch” c\u1ee7a c\u00f4ng v\u0103n s\u1ed1 1734-CV\/VPTW.<\/p>\n

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Ng\u01b0\u1eddi d\u00e2n \u0111\u01b0\u1ee3c h\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n kh\u1ea3o s\u00e1t v\u1ec1 d\u1ecbch v\u1ee5 c\u00f4ng tr\u00ean c\u1ed5ng HiHUB. \u1ea2nh: HiHUB<\/em><\/p>\n<\/figcaption><\/figure>\n

Tr\u01b0\u1edbc \u0111\u00f3, b\u00e1o c\u00e1o s\u1ed1 205\/BC-UBND ng\u00e0y 7\/6\/2026 c\u1ee7a UBND th\u00e0nh ph\u1ed1 H\u00e0 N\u1ed9i cho th\u1ea5y, k\u1ebft qu\u1ea3 “Ch\u1ec9 s\u1ed1 h\u00e0i l\u00f2ng c\u1ee7a ng\u01b0\u1eddi d\u00e2n v\u1edbi s\u1ef1 ph\u1ee5c v\u1ee5 c\u1ee7a c\u01a1 quan h\u00e0nh ch\u00ednh nh\u00e0 n\u01b0\u1edbc” (SIPAS) \u0111\u1ea1t 84,44% v\u00e0o 2025, cao h\u01a1n b\u00ecnh qu\u00e2n c\u1ea3 n\u01b0\u1edbc (83,09%). Qua \u0111\u00f3, H\u00e0 N\u1ed9i v\u01b0\u01a1n l\u00ean th\u1ee9 8\/34 t\u1ec9nh, th\u00e0nh (t\u0103ng ba b\u1eadc) v\u00e0 \u0111\u1ee9ng th\u1ee9 4 trong nh\u00f3m 7 th\u00e0nh ph\u1ed1 tr\u1ef1c thu\u1ed9c trung \u01b0\u01a1ng.<\/p>\n

Hi\u1ec7n Trung t\u00e2m ph\u1ee5c v\u1ee5 h\u00e0nh ch\u00ednh c\u00f4ng H\u00e0 N\u1ed9i v\u1eabn duy tr\u00ec kh\u1ea3o s\u00e1t truy\u1ec1n th\u1ed1ng b\u1eb1ng c\u00e1ch m\u1eddi ng\u01b0\u1eddi d\u00e2n tr\u1ea3 l\u1eddi ngay t\u1ea1i \u0111i\u1ec3m d\u1ecbch v\u1ee5 c\u00f4ng ho\u1eb7c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i ph\u1ecfng v\u1ea5n. Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y c\u00f3 \u01b0u \u0111i\u1ec3m v\u1ec1 t\u00ednh c\u01a1 \u0111\u1ed9ng, linh ho\u1ea1t nh\u01b0ng ch\u01b0a th\u1ef1c s\u1ef1 hi\u1ec7u qu\u1ea3 v\u00ec kh\u00f3 \u0111\u00e1nh to\u00e0n di\u1ec7n do t\u00e2m l\u00fd e ng\u1ea1i.<\/p>\n

Trong khi \u0111\u00f3, kh\u1ea3o s\u00e1t \u0111i\u1ec7n t\u1eed qua website, \u1ee9ng d\u1ee5ng, SMS hay c\u00e1c n\u1ec1n t\u1ea3ng s\u1ed1 gi\u00fap thu th\u1eadp ph\u1ea3n h\u1ed3i g\u1ea7n th\u1eddi gian th\u1ef1c, \u0111\u1ed3ng th\u1eddi b\u00e1m s\u00e1t h\u00e0nh tr\u00ecnh d\u1ecbch v\u1ee5 h\u01a1n, song l\u1ea1i \u0111\u1ed1i m\u1eb7t v\u1edbi nguy c\u01a1 thi\u00ean l\u1ec7ch m\u1eabu ho\u1eb7c t\u1ef7 l\u1ec7 ph\u1ea3n h\u1ed3i th\u1ea5p n\u1ebfu thi\u1ebft k\u1ebf ch\u01b0a ph\u00f9 h\u1ee3p.<\/p>\n

T\u1eeb th\u1ef1c ti\u1ec5n tr\u00ean, xu h\u01b0\u1edbng qu\u1ea3n tr\u1ecb c\u00f4ng hi\u1ec7n \u0111\u1ea1i \u0111ang chuy\u1ec3n t\u1eeb \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng sang \u0111\u00e1nh gi\u00e1 tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00e2n, \u0111\u1ed3ng th\u1eddi kh\u00f4ng ch\u1ec9 d\u1eebng \u1edf k\u1ebft qu\u1ea3 m\u00e0 t\u1eadp trung t\u00ecm hi\u1ec3u nguy\u00ean nh\u00e2n c\u1ee7a nh\u1eefng b\u1ea5t c\u1eadp. “\u0110i\u1ec1u quan tr\u1ecdng nh\u1ea5t l\u00e0 ph\u1ea3i hi\u1ec3u ng\u01b0\u1eddi d\u00e2n th\u1ef1c s\u1ef1 \u0111ang tr\u1ea3i nghi\u1ec7m \u0111i\u1ec1u g\u00ec khi s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u00f4ng”, \u0111\u1ea1i di\u1ec7n HiHUB n\u00f3i th\u00eam.<\/p>\n

Hi\u1ebfu Ch\u00e2u<\/strong><\/p>\n

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Chi\u1ebfn d\u1ecbch L\u1eafng nghe c\u00f4ng d\u00e2n th\u1ee7 \u0111\u00f4<\/em> kh\u1edfi \u0111\u1ed9ng t\u1eeb th\u00e1ng 6 tr\u00ean to\u00e0n th\u00e0nh ph\u1ed1 H\u00e0 N\u1ed9i, t\u1eadp trung v\u00e0o 67 d\u1ecbch v\u1ee5 c\u00f4ng. Qua c\u1ed5ng kh\u1ea3o s\u00e1t HiHUB, m\u1ecdi c\u00e1 nh\u00e2n c\u00f3 th\u1ec3 chia s\u1ebb tr\u1ea3i nghi\u1ec7m, \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 v\u00e0 ph\u1ea3n \u00e1nh c\u00e1c \u0111i\u1ec3m ngh\u1ebdn ph\u00e1t sinh khi th\u1ef1c hi\u1ec7n th\u1ee7 t\u1ee5c h\u00e0nh ch\u00ednh, qua \u0111\u00f3 g\u00f3p ph\u1ea7n th\u00fac \u0111\u1ea9y qu\u00e1 tr\u00ecnh c\u1ea3i c\u00e1ch d\u1ecbch v\u1ee5 c\u00f4ng theo h\u01b0\u1edbng minh b\u1ea1ch, hi\u1ec7u qu\u1ea3.<\/div>\n<\/div>\n<\/article>\n
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https:\/\/vnexpress.net\/cong-khao-sat-nguoi-dan-ve-67-dich-vu-cong-o-ha-noi-5088470.html<\/p>\n","protected":false},"excerpt":{"rendered":"

C\u1ed5ng kh\u1ea3o s\u00e1t ng\u01b0\u1eddi d\u00e2n v\u1ec1 67 d\u1ecbch v\u1ee5 c\u00f4ng \u1edf H\u00e0 N\u1ed9i C\u1ed5ng HiHUB l\u1ea5y \u00fd ki\u1ebfn ng\u01b0\u1eddi d\u00e2n v\u1ec1 67 d\u1ecbch v\u1ee5 c\u00f4ng \u1edf H\u00e0 N\u1ed9i nh\u1eb1m x\u00e1c \u0111\u1ecbnh \u0111i\u1ec3m ngh\u1ebdn v\u1ec1 d\u1eef li\u1ec7u, quy tr\u00ecnh, ph\u1ea7n m\u1ec1m, th\u1ec3 ch\u1ebf \u0111\u1ec3 \u0111\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p th\u00e1o g\u1ee1. \u0110\u1ea7u th\u00e1ng 6, HiHUB (Trung t\u00e2m<\/p>\n","protected":false},"author":1,"featured_media":743,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-742","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cong-nghe"],"_links":{"self":[{"href":"https:\/\/useful.vn\/index.php?rest_route=\/wp\/v2\/posts\/742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/useful.vn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/useful.vn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/useful.vn\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/useful.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=742"}],"version-history":[{"count":0,"href":"https:\/\/useful.vn\/index.php?rest_route=\/wp\/v2\/posts\/742\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/useful.vn\/index.php?rest_route=\/wp\/v2\/media\/743"}],"wp:attachment":[{"href":"https:\/\/useful.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=742"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/useful.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=742"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/useful.vn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}